Managed Services Practices - Service Level Agreements

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MANAGED SERVICES PRACTICES
Master Service Agreements/Service Level Agreements

Scott & Scott, LLP works closely with managed services companies and other IT-related service providers to create integrated documents that effectively manage client relationships. Our attorneys have a long-standing relationship with the MSP Alliance – the world’s largest professional association and accrediting body for the managed services industry. As a result of that relationship and of our extensive experience assisting businesses of all sizes in this unique, dynamic and fast-growing industry, we have the knowledge and expertise needed to make the most of your investment in implementing a comprehensive set of service agreements that can grow as your business grows.

Rather than a “one size fits all” approach to contract management, our goal is to maximize a provider’s ability to tailor its service offerings to the particularized needs of each customer while retaining the structural uniformity and legal protections that should remain consistent from client to client. The result is a modular set of documents that providers can use selectively to more accurately reflect the scope of each client relationship. Those documents may include any of the following:

Master Services Agreement

arrow_link Service Specifications & Service Level Agreements

Managed Services
Backup & Disaster Recovery Services
Remote Application Hosting
Collocation
Hardware-as-a-Service

Project Proposals & Statements of Work

Short-Form Agreements for services provided to lower-revenue customers

By memorializing client relationships with a set of service agreements targeted appropriately to the services provided to particular clients and to the terms and limits of any applicable insurance coverage for errors & omissions, providers also obtain peace-of-mind knowing that their contracts work with, and not against, their risk-management initiatives.

Finally, our attorneys have extensive experience assisting IT service providers with other mission-critical agreements that may not be client-facing, such as software reseller agreements and independent contractor and employment agreements.